Do Tell

Part 2 starts now…. Calling Customer Service The Other Side of The Line In May of 2014 the Bureau of labor statistics listed an employment rate of 2, 511,130 in the customer service field. I am willing to bet that only 30-35% of the people employed in these positions are more than happy to assist customers while the others are just like….”Hey, it’s a job.” While this may be true, I say to you- Find a job that fits you! There are many reasons for this however I’ll just touch base on the fact that if you are not a people person do not apply for positions where you have to provide customer service. I recently called Enterprise rental car for some customer service due to a technical error on their site. I was polite of course because I really needed to get this rental book. I’ll spare you the details however her customer service was like, “heard it all before” “there is no one else you can speak to” and then tells me  “Your call ends with me”…..WHAT! Talk about coming through th

Calling Customer Service  Please Hold: Part 1 ( The other side of the Line ) Most people have jobs where they provide service to customers and as employees it’s very important to listen and then find a solution that works. Even though that’s the key point to customer service some of us (employees) are often put in situations where listening and attempting to find a solution does not work. Why? I'll give you an example: Your computer is running slow and you’ve spent hours trying to fix it and once your frustration level strikes 10 you call customer service/technical support for help. Let me explain the First problem: If you mad, don’t call......cool off!! Furthermore save the “I'm sorry about my tone it’s me not you!” or the “No one here has helped me” story. The reason for this is I’m sure by now we all understand that chances are when you call customer service for any company you almost NEVER get the same representative so don’t beat them up with your snazzy